Terms & Policies
Effective 4 October 2026. Golzak services are provided by GOLZAK UK LTD (England and Wales, no. 13649050) or GOLZAK SARL AU (RC Fès 60041), as named on your invoice.
Contents
- Terms of Service
- 1.1 Parties and scope
- 1.2 Account and eligibility
- 1.3 Orders, prices and payment
- 1.4 Domain names
- 1.5 Hosting and your content
- 1.6 SSL certificates
- 1.7 Security and backups
- 1.8 Third-party products
- 1.9 Website creation services
- 1.10 Mobile app subscriptions
- 1.11 Intellectual property
- 1.12 Suspension and termination
- 1.13 Disclaimer of warranties
- 1.14 Limitation of liability
- 1.15 Indemnity
- 1.16 Resellers
- 1.17 Personal data
- 1.18 Law enforcement
- 1.19 Force majeure
- 1.20 Changes
- 1.21 Notices and complaints
- 1.22 Governing law and courts
- 1.23 General
- Acceptable Use Policy
- Email Policy
- Anti-Spam Policy
- Copyright and Takedown Policy
- Service Level Agreement (SLA)
- Conditions d’enregistrement des noms de domaine .ma
- Refund Policy
See also: Privacy Policy · Cookie Policy · Data Processing Addendum
1. Terms of Service
1.1 Parties and scope
These Terms of Service (the “Agreement”) are a contract between you (“you”, the “Customer”) and the Golzak company named on your order and invoice (“Golzak”, “we”, “us”):
- GOLZAK UK LTD, company no. 13649050, 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom. It provides services paid by card through Stripe or by cryptocurrency, and operates golzak.com.
- GOLZAK SARL AU, RC Fès 60041, ICE 001562263000028, N°8 rue Omar Ibn Kaltoum, av. El Kattani, Agdal, bureaux 29, 5e étage, 30000 Fès, Morocco. It provides services paid by Moroccan bank transfer, cash or CMI, and is the ANRT-accredited registrar for .ma domain names.
Each company is solely responsible for the services it invoices. The two companies are not jointly liable, and neither guarantees the obligations of the other.
This Agreement covers domain names, web hosting, SSL certificates, website creation and all related services (the “Services”). The following documents form part of this Agreement, and you accept them by ordering or using the Services:
- the Acceptable Use Policy, Email Policy, Anti-Spam Policy, Copyright Policy, Service Level Agreement and Refund Policy on this page;
- the Privacy Policy;
- for domain names, the rules of the relevant registry: ANRT for .ma, ICANN and the registry for other extensions.
If these documents conflict, the specific policy prevails over these general terms, except for limitations of liability, which always prevail.
1.2 Account and eligibility
You must be at least 18 years old and legally able to enter into contracts. If you act for a company, you confirm that you are authorised to bind it. You must provide accurate, complete and current information, including a working e-mail address that does not use a domain hosted with us, and you must keep it up to date. You are responsible for all activity on your account and for keeping your credentials confidential. Please enable two-factor authentication when it is offered.
We may refuse any order, or ask for proof of identity, address, payment method or entitlement. For .ma domains we will ask for the identification required by the ANRT. We may cancel orders that appear fraudulent or that you cannot verify.
You may not use the Services if you, or the person you act for, are subject to sanctions under United Nations, United Kingdom, European Union or Moroccan law, or are located in a country subject to comprehensive sanctions. We may suspend any account that breaches this rule, without notice.
1.3 Orders, prices and payment
Services are paid in advance. Prices are those shown at the time of order and exclude taxes unless stated otherwise. You pay any applicable VAT, sales tax and withholding tax, and if a withholding tax applies you gross up the payment so that we receive the full invoiced amount. Unless you cancel before the renewal date, recurring services renew automatically for the same term at the price then in force, using your payment method on file. We give at least 30 days’ notice of any price increase on a renewal.
Invoices are due on their due date. If an invoice is unpaid 5 days after its due date, we may suspend the Services. After 30 days we may terminate them, in which case any domain will not be renewed and the hosted data may be deleted. You are responsible for reasonable collection costs and, for business customers, late-payment interest at the legal rate.
All sales are final, as set out in the Refund Policy. Please contact us before disputing a charge with your bank. Using a chargeback for a valid charge is a breach of this Agreement and may lead to suspension.
Payment card data is processed directly by our payment providers (Stripe, CMI), which are certified under the PCI DSS standard. Golzak does not store full card numbers. If you accept payments on your own website, you alone are responsible for its compliance.
1.4 Domain names
We submit your requests to the registry on a first-come, first-served basis and cannot guarantee that a domain is available until registration is confirmed.
Registrar. Generic domains (.com, .net, .org and other gTLDs) are registered through eNom, LLC (Tucows group), an ICANN-accredited registrar; Golzak acts as a reseller and is not itself accredited by ICANN. By ordering a gTLD you accept the eNom Registration Agreement and the policies of the relevant registry. ICANN publishes the Registrant Benefits and Responsibilities and educational information for registrants. .ma domains are registered by GOLZAK SARL AU, a provider accredited by the ANRT, under the conditions in section 7.
Your obligations. You are the registrant and are solely responsible for choosing and using your domain. You must:
- provide accurate and complete contact details, and update them within 7 days of any change;
- reply to verification requests. If you provide false data, or do not reply to a verification request within 15 days, the domain may be suspended or cancelled;
- confirm that your domain does not infringe the rights of third parties;
- accept the processing of your registration data described in our Privacy Policy, including its publication or redaction in WHOIS/RDAP.
Disputes and transfers. Disputes follow the procedure that applies to your domain:
- gTLDs: the Uniform Domain-Name Dispute-Resolution Policy (UDRP);
- .ma: the ANRT procedure administered by WIPO.
Under ICANN’s Transfer Policy, a gTLD cannot be transferred to another registrar for 60 days after registration, a transfer or a change of registrant. We provide the authorisation code on request, within 5 days for gTLDs and within 2 business days for .ma domains, and remove any transfer lock.
Renewals and expiry. Domains renew at the price shown in our client area. We send renewal reminders by e-mail about 30 days and 7 days before expiry, and a notice within 5 days after expiry. After expiry, a domain may be renewed during the registry’s grace period at the normal renewal price. After that, it may only be restored, if the registry allows it, against a redemption fee shown in the client area, before it is deleted or released. Reminders are a courtesy. You remain responsible for renewing on time and for keeping your contact details up to date.
1.5 Hosting and your content
You remain the owner of, and are solely responsible for, all content, data, websites, e-mails and software that you or your users store or transmit through the Services (“User Content”). This includes its legality, security, licences and backups. You grant us a non-exclusive licence to host, copy, transmit and back up User Content only as needed to provide the Services. We act as a technical host. We do not monitor User Content, but we may remove or disable any content, or suspend any account, that we reasonably believe to be unlawful, to breach the Acceptable Use Policy, or to put our systems or other customers at risk. Where reasonable, we notify you first. Hosting is provided on servers operated by our provider CrocWeb Inc., and your use of it must also comply with its acceptable use policy, which our Acceptable Use Policy reflects. Support is provided exclusively by Golzak. Our Data Processing Addendum applies to personal data you host with us.
Shared hosting resources are subject to the limits of your plan and of the Acceptable Use Policy. Where an account harms server performance, we may restrict it, ask you to upgrade, or suspend it. Website migrations are a courtesy service with no guarantee of result. We may change the hardware, software, data centre or provider used to deliver the Services, provided that the service you ordered is not materially reduced.
1.6 SSL certificates
The SSL/TLS certificates installed on our hosting are free certificates issued by Let’s Encrypt (Internet Security Research Group). By using them, you accept the Let’s Encrypt Subscriber Agreement, which we accept on your behalf when we request a certificate for your domain. We do not guarantee their issuance or renewal, which depend on Let’s Encrypt and on your domain’s DNS settings.
1.7 Security and backups
You are responsible for keeping your scripts, applications, plugins and passwords secure and up to date. You are also responsible for everything done through your account, including after a compromise of your credentials. Any backups we make are a courtesy, are kept for a limited period, are not guaranteed, and do not replace your own backups. You must keep your own regular copies of all User Content. We are not responsible for loss or corruption of data, except where it results directly from our gross negligence.
1.8 Third-party products
Some Services are provided with or by third parties, for example registries, certificate authorities, software licensors and data centres, and their own terms also apply. We are not liable for their acts, changes, outages or discontinuation, or for third-party websites and content linked from the Services.
1.9 Website creation services
The scope, price and timeline of a website project are those set out in the accepted quotation. You must supply content, access and approvals on time, and delays on your side extend our deadlines. Additional requests are quoted separately. Each stage is considered accepted when you approve it, or 10 days after delivery if you have made no detailed objection. Once the project is paid in full, you own the specific content created for you. We keep our pre-existing tools and know-how, and third-party themes, plugins and images remain subject to their own licences. We may mention the project in our portfolio unless you ask us not to.
1.10 Mobile app subscriptions
Subscriptions in the Golzak mobile apps (Blue Proxy+, Proxynel+) are sold by GOLZAK UK LTD through Google Play. The price, billing period and any free-trial period are shown before you subscribe. Subscriptions renew automatically at the same price and for the same period until you cancel. You can cancel at any time in Google Play, under Payments & subscriptions > Subscriptions; you keep access until the end of the current period. Uninstalling the app does not cancel a subscription. Refunds for purchases made on Google Play are handled under Google Play’s refund policies.
1.11 Intellectual property
The golzak.com website, the Golzak brand, our software, documentation and content belong to Golzak or its licensors. You may not copy, scrape, resell, reverse engineer or use them except as needed to use the Services.
1.12 Suspension and termination
You may cancel a service at any time from your client area, with effect at the end of the paid period. We may suspend or terminate the Services:
- immediately, in case of serious breach (illegal content, abuse, fraud, a security threat, a chargeback for a valid charge, or a breach of sanctions);
- for non-payment;
- on 30 days’ notice, for any other reason, in which case we refund the unused portion of any prepaid fee for that service.
When a service ends, you must retrieve your data beforehand. We may then delete it.
1.13 Disclaimer of warranties
To the maximum extent permitted by law, the Services are provided “as is” and “as available”. We give no warranty that they will be uninterrupted, error-free or secure, or that they will meet your requirements, and we exclude all implied warranties and conditions, including those of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement. Availability targets are described in the Service Level Agreement and do not give rise to compensation.
1.14 Limitation of liability
To the maximum extent permitted by law:
- (a) neither Golzak company, nor its directors, employees, subcontractors or suppliers, is liable for any indirect, incidental, special, consequential, exemplary or punitive damage, or for any loss of profit, revenue, business, goodwill, data or content, or for business interruption, however caused;
- (b) the total liability of the Golzak company that is your contracting party, for all claims arising out of or in connection with this Agreement, is limited to the amounts you paid it for the Service concerned during the 12 months before the event giving rise to the claim;
- (c) any claim must be notified in writing within 12 months of the event giving rise to it.
Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for wilful misconduct (faute lourde ou dolosive), or any other liability that cannot be excluded or limited by law. Nor does it affect the mandatory rights of consumers under the law of their country of residence, including the UK Consumer Rights Act 2015 and Moroccan Law 31-08.
1.15 Indemnity
You will defend, indemnify and hold harmless Golzak, its directors, employees and subcontractors against any claim, fine, damage, loss or cost, including reasonable legal fees, arising from:
- your User Content or your domain names;
- your use of the Services;
- your breach of this Agreement or of the law;
- your infringement of a third party’s rights;
- for resellers, the acts of their own customers.
1.16 Resellers
If you resell the Services, you are fully responsible for your customers: for their compliance with this Agreement, their support, their billing and their content. You must impose on them terms at least as protective of Golzak as these. We do not deal directly with your customers, and we may suspend any of their accounts in accordance with this Agreement.
1.17 Personal data
We process personal data as described in our Privacy Policy. Where we host personal data on your behalf (User Content), we act as your processor. We process it only on your documented instructions, keep it confidential, protect it with appropriate security measures, use the sub-processors listed in the Privacy Policy, help you respond to requests from data subjects, notify you of any personal data breach without undue delay, and delete it at the end of the Services. You remain the controller of that data and are responsible for having a lawful basis to process it.
1.18 Law enforcement
We may preserve and disclose information, or suspend Services, where required by law, by a court order or by a request from a competent authority. We may also do so where we believe in good faith that it is necessary to protect our rights, our customers or the public.
1.19 Force majeure
We are not liable for any failure or delay caused by events beyond our reasonable control, for example:
- natural disasters, fire, flood, epidemics, war, terrorism or riots;
- attacks (including DDoS attacks);
- failures of power, telecommunications, data centres, registries or upstream providers;
- government actions or labour disputes.
1.20 Changes
We may update this Agreement and the policies above. We notify material changes by e-mail or in the client area at least 30 days before they take effect, except where the change is required by law or by a registry. If you continue to use the Services after that date, you accept the change. If you do not agree, you may cancel the affected service before the change takes effect.
1.21 Notices and complaints
You may send notices and complaints to contact@golzak.com, or to the postal address of your contracting company. We send notices to the e-mail address on your account, and they are deemed received on the day they are sent. We try to resolve complaints within 30 days.
1.22 Governing law and courts
Which law and courts apply depends on your contracting company:
- GOLZAK UK LTD: the laws of England and Wales and the courts of England and Wales.
- GOLZAK SARL AU: Moroccan law and the Commercial Court of Fès.
If you are a consumer, you keep the protection of the mandatory laws of your country of residence and may bring proceedings before its courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
1.23 General
This Agreement is the entire agreement between you and Golzak about the Services, and supersedes any previous terms. If a provision is held invalid, it is limited to the minimum extent necessary, and the rest of the Agreement remains in force. If we do not enforce a right, we do not waive it. You may not assign this Agreement without our consent. We may assign it to the other Golzak company or to a successor, and we may use subcontractors. The parties are independent contractors. No third party has any right to enforce this Agreement, including under the UK Contracts (Rights of Third Parties) Act 1999, except the Golzak companies and the persons covered by the indemnity. This Agreement may be provided in several languages, and the English version prevails, except for the .ma conditions, where the French version prevails.
2. Acceptable Use Policy
This Acceptable Use Policy (“AUP”) governs your use of the Services and is incorporated by reference into Golzak’s Terms of Service. Unless otherwise stated, defined terms in this AUP have the meanings provided in the Terms of Service.
Golzak may modify this AUP at any time without notice. The Services provided by Golzak may only be used for lawful purposes. You agree to comply with all applicable laws, rules and regulations in connection with your use of the Services. Golzak reserves the right to refuse service to anyone. Any material that in our judgment violates this AUP in any manner may be removed from our servers (or otherwise disabled), with or without notice. Failure to respond to an email from our abuse department within the specified time period in our email to you may result in the suspension or termination of the Services.
2.1 Prohibited Uses
a. Infringement of Intellectual Property Rights.
- Use of the Services to infringe upon another party’s intellectual property rights is prohibited. This includes, but is not limited to, the unauthorized copying or distribution of movies, music, books, photographs, software/warez, or any other copyrighted work. Selling or offering to sell any counterfeit merchandise will result in the immediate termination of your account. Any account found to be infringing on the intellectual property rights of others will be expeditiously removed or access to the material will be disabled. Any account found to be in repeated violation of this prohibition will be suspended or terminated.
- If you believe that your intellectual property rights are being infringed, please follow the procedure in our Copyright Policy.
2.2 Unacceptable Material
a. Unacceptable material on our servers include without limitation:
- Topsites
- IRC Scripts/Bots
- IRCD (irc servers)
- Proxy Scripts/Anonymizers
- Image Hosting Scripts (similar to Photobucket or Tinypic)
- AutoSurf/PTC/PTS/PPC sites
- IP Scanners
- Bruteforce Programs/Scripts/Applications
- Mail Bombers/Spam Scripts
- Banner-Ad services (commercial banner ad rotation)
- File Dump/Mirror Scripts (similar to rapidshare)
- Commercial Audio Streaming (more than one or two streams)
- Escrow/Bank Debentures
- High-Yield Interest Programs (HYIP) or Related Sites
- Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
- Sale or distribution of any controlled substance without prior proof of appropriate permit(s)
- Prime Banks Programs
- Lottery/Gambling Sites
- MUDs/RPGs/PBBGs
- Hacker focused sites/archives/programs
- Sites promoting illegal activities
- Forums and/or websites that distribute or link to warez/pirated/illegal content
- Bank Debentures/Bank Debenture Trading Programs
- Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
- Mailer Pro
- Push button mail scripts
- Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
- Tell A Friend Scripts
- Anonymous or Bulk SMS Gateways
- Bitcoin Miners
- PayDay Loan Sites (including any site related to PayDay loans, PayDay loan affiliate progams, etc)
b. Child Pornography Prohibited.
Content that is potentially harmful to minors, as determined in Golzak‘s sole discretion, is strictly forbidden, including but not limited to, child pornography or content perceived to be child pornography. Any website found to host child pornography or linking to child pornography will be suspended immediately without notice.
c. Other Prohibited Content.
We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our Terms of Service or this AUP in any manner may be removed from our servers (or otherwise disabled), with or without notice.
2.3 Unacceptable Resource Usage
a. You may not:
- Use twenty-five percent (25%) or more of our system resources for longer than ninety (90) seconds at a time. Activities that could cause this excessive use, include but are not limited to: CGI scripts, FTP, PHP, HTTP, etc.
- Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
- Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
- Run any software that interfaces with an IRC (Internet Relay Chat) network.
- Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
- Participate in any file-sharing/peer-to-peer activities
- Run any gaming servers such as counter-strike, half-life, battlefield1942, etc.
- Run cron entries with intervals of less than fifteen (15) minutes.
- Run any MySQL queries longer than fifteen (15) seconds. MySQL tables should be indexed appropriately.
- Include the URL when using PHP include functions for including a local file. Instead of including ‘http://yourdomain.com/include.php’, use ‘include.php’ or ‘/home/username/public_html/include.php’.
- Force html to handle server-side code (like php and shtml) to help reduce usage.
- Use https protocol unless it is necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.
b. INODES.
The use of more than two hundred and fifty thousand (250,000) inodes on any shared or reseller account may result in a warning, and if no action is taken to reduce the excessive use of inodes, your account may be suspended. If an account exceeds one hundred thousand (100,000) inodes it will be automatically removed from our backup system to avoid over-usage, however, databases will still be backed up as a courtesy in our sole discretion. Every file (i.e. a webpage, image file, email, etc.) on your account uses up one (1) inode.
User accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes is typically due to Users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past an acceptable amount of inodes. To disable your default mailbox, login to cPanel and choose “Mail”, then “Default Address”, “Set Default Address”, and then type in: “:fail: No such user here”.
2.4 Zero Tolerance Spam Policy
- We take a zero tolerance stance against the sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists,” purchased lists, and selling of lists will be treated as spam. We may terminate the account of any User who sends out spam with or without notice. Please read our Email Policy and Anti-Spam Policy.
E. Defamation and Unlawful Content Notices
Golzak acts as a technical host and is not the publisher of User Content. If you believe hosted content is defamatory or otherwise unlawful, send a detailed notice to contact@golzak.com identifying the URL, the content and the legal grounds. We will forward it to our customer and will remove or disable content that is manifestly unlawful or that a court or competent authority orders us to remove.
2.5 AUP Violations
- Resellers. If there is a violation of this AUP by one of a reseller’s client’s account, Golzak will suspend the website in question and will notify the reseller so that the reseller can terminate the account. Golzak may, but is not obligated to, monitor the account or website for any subsequent violations. The occurrence of additional violations may result in the immediate termination of your reseller account.
- Direct customers. Your Services may be terminated with or without notice upon any violation of this AUP. If applicable, violations will be reported to the appropriate law enforcement agency.
- A failure to respond to an email from our abuse department within forty-eight (48) hours, or as otherwise specified in the email, may result in the suspension or termination of your Services. All abuse issues must be dealt with via trouble ticket/email and will receive a response within forty-eight (48) hours.
- If you feel you have discovered a violation of our AUP please report it to: contact@golzak.com.
3. Email Policy
The use of services from Golzak, SARL A.U. [hereafter referred to as “Golzak”] constitutes agreement to these terms. You may view our Privacy Policy here.
3.1 Limits
There is a 200 outgoing email hourly limit per domain. This limit is also applied towards Mailman. If you send over this amount in any hour, most of the e-mails will bounce back with an undeliverable error. If this occurs, it will then take some time for your account to be able to send again so we recommend waiting at least 1 hour after this issue occurs to begin sending email again.
Many of our servers have a limit of 30 POP3/IMAP checks per hour per each user’s connecting IP address. If you go over this you’re likely to get a wrong password error message or an error stating “login incorrect”. If this occurs, please wait an hour and it will automatically unblock you. To prevent this from happening again, please make sure to disable auto checking or at least set it to something higher such as once every 10 minutes.
Any mailing list larger than 5,000 addresses will require a dedicated server or VPS hosting solution from us. Note: Dividing one large list into smaller lists to get below this limit is not allowed.
There is also a limit to the number of Mailman mailing lists permitted as follows (NOTE: This does not apply to other mailing list programs such as PHPList. This only applies to Mailman.)
- SMALL PLAN: 5 Mailman mailing lists
- STARTER PLAN: 10 Mailman mailing lists
- BUSINESS PLAN: 25 Mailman mailing lists
- ENTERPRISE PLAN : 50 Mailman mailing lists
- Reseller and VPS/Dedicated packages: Unlimited number of Mailman mailing lists
3.2 Mailing Lists Rules
1. Any time you’re sending a message no matter how large your e-mail list is you must throttle it. We recommend you throttle it to at the very least sending 1 email every 18 seconds. (Sending 1 every 18 seconds would send 200 emails within 1 hour, keeping you below the 200 outgoing email limit.) If the mailing list software you’re using does not allow you to throttle you must switch to an application or script that will. We recommend PHPList, which can be found in your cPanel, under Softaculous.
IMPORTANT: If you do not throttle and you try sending 200 emails, the server will try sending all 200 in 1 second which is not possible on our shared servers. This will cause a very high load on the server and the entire server will be sluggish, potentially affecting your sites and service, until this sending process is completed. It is our job to keep the server up and running without being sluggish or experiencing issues. Anyone who causes the server’s load to go high will be suspended and the process will be terminated. If you choose not to throttle, you will most likely be suspended for crashing the server.
2. Any mailing list over 900 email addresses is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1:00–8:00 AM (server time, Eastern Time), Monday through Friday.
3. The list must be a Double Opt-In list. This means a user has subscribed for a newsletter or other email marketing messages by explicitly requesting it and confirming the email address to be their own. Confirmation is usually done by responding to a notification/confirmation email sent to the email address the end user specified. The double opt-in method eliminates the chance of abuse where somebody submits someone else’s email address without their knowledge and against their will. You will not be permitted to mail any mailing list that you were given or purchased. In doing so, this will also be considered spamming and may result in termination of the offending account.
Email Scripts must be able to handle and document all information from a double opt-in list. This includes recording the sign-up IP address and date/time, double opt-in verification IP address and date/time, processing opt-outs (via web or email), and list removal on bounce backs. All opt-outs or bounce back removals must be handled in a timely manner, and outbound mail must be throttled on shared packages to a maximum of two hundred (200) emails per hour. If your account is found to be using a script that does not meet these requirements, Golzak reserves the right to suspend, terminate, or deactivate your script or account.
4. Any unsolicited e-mail being sent will result in suspension or termination of the offending account. We take a zero tolerance stance against sending of unsolicited e-mail and other forms of spam.
5. Every mailing list must comply with the electronic marketing laws applicable to the sender and recipients, including Moroccan Law 09-08 (article 10), the UK PECR, the EU ePrivacy rules and the US CAN-SPAM Act.
6. No direct SMTP mailers are allowed. An example of this would be a Darkmailer or The Bat!. Any mail should be sent through the local mail server/MTA for further delivery by the server and not done directly by scripts.
4. Anti-Spam Policy
Golzak does not tolerate spam. Spam means any unsolicited commercial electronic message, and any bulk message sent without the recipients’ prior consent, or without a valid legal basis such as an existing customer relationship together with an easy opt-out. You must comply with all laws on electronic marketing that apply to you and your recipients. These include Moroccan Law 09-08 (article 10), the UK Privacy and Electronic Communications Regulations, the EU ePrivacy rules and the US CAN-SPAM Act.
You must not:
- send spam;
- host websites advertised through spam;
- use purchased, rented, harvested or “safe” lists;
- hide the sender’s identity;
- let third parties send spam through your account.
Every marketing message must identify the sender and contain a working unsubscribe link. Unsubscribe requests must be honoured within 10 days.
We may suspend or terminate an account immediately, without refund, if it sends spam or causes our IP addresses or domains to be blacklisted. We may charge you for the cost of cleaning up and of removing the blacklisting. We may ask for proof of consent, and may pass complaints to the competent authorities.
To report spam sent from our network, write to contact@golzak.com and attach the full message with its headers.
5. Copyright and Takedown Policy
We respect intellectual property rights and act on clear notices of infringement concerning content hosted on our services. This applies under Moroccan Law 2-00 on copyright, Law 53-05 on electronic exchange of data and the hosting-provider rules of the law applicable to the hosting company, and, where relevant, the US DMCA.
How to send a notice. Write to contact@golzak.com, or send a letter to the address of the relevant Golzak company. Your notice must include:
- your name, address, telephone and e-mail;
- a description of the protected work and proof of your rights;
- the exact URL(s) of the content concerned;
- the reasons why the content is unlawful;
- evidence that you first contacted the website owner, where possible;
- a statement that the information is accurate and that you are the rights holder or are authorised to act for them, with your signature.
What we do. If the notice is complete and the infringement is manifest, we promptly remove or disable access to the content, or ask our customer to do so, and we inform the customer.
Counter-notice. The customer may send a reasoned counter-notice. We may restore the content unless the claimant shows that it has started legal proceedings.
Repeat infringers and false notices. We terminate the accounts of repeat infringers. We do not judge disputed claims, which belong before the courts. Anyone who submits a false or abusive notice may be liable for the damage caused.
6. Service Level Agreement (SLA)
1. Availability target. We aim for 99.9% monthly availability of our shared and reseller hosting network and servers. This is a service objective, not a guarantee, and it does not give rise to refunds, credits or compensation, in line with our Refund Policy.
2. How we measure it. Availability is measured by our own monitoring systems. The following periods are excluded:
- planned maintenance, announced where reasonably possible;
- emergency maintenance and security updates;
- force majeure events, including attacks (such as DDoS attacks);
- failures of upstream providers, registries, DNS services or networks outside our control;
- suspensions under our Terms;
- problems caused by your own content, code, configuration or excessive resource usage.
3. Support. Support is provided by ticket from the client area. We aim to give a first response within 24 business hours. Urgent incidents affecting a whole server are handled as a priority.
4. Your remedy. If availability is repeatedly well below the target, you may cancel the affected service without notice period. This, together with any remedy that mandatory law grants you, is your sole remedy for unavailability.
7. Conditions d’enregistrement des noms de domaine .ma
Prestataire accrédité par l’ANRT pour le .ma : GOLZAK SARL AU (RC Fès 60041). Ces conditions s’appliquent aussi aux domaines .ma commandés via GOLZAK UK LTD, revendeur.
7.1 Article 1 : Obligations et Droits du Demandeur/Titulaire
1 – Le Demandeur ou le Titulaire reconnaît qu’il a lu les dispositions de la décision de nommage, qu’il accepte d’être lié par l’ensemble de ses modalités, dans sa version adoptée et modifiée par l’ANRT. Ladite décision est disponible sur le site Web de l’ANRT.
2 – Le Titulaire bénéficie d’un usage exclusif et personnel du nom de domaine enregistré pendant sa période de validité, conformément aux dispositions réglementaires en vigueur.
3 – Au moment de l’enregistrement ou du renouvellement d’un nom de domaine, tout Demandeur ou Titulaire est censé avoir accepté la collecte, le stockage et le traitement des données le concernant par l’ANRT, ainsi que la publication des données « WHOIS ».
4 – Le Titulaire est censé avoir accepté que certaines données le concernant soient transmises par l’ANRT aux autorités compétentes, ou à une personne tierce conformément à la législation en vigueur.
5 – Le choix, l’utilisation et l’exploitation d’un nom de domaine, ainsi que les sous domaines y afférents, relèvent de la responsabilité du Titulaire. Ce dernier utilise le nom de domaine enregistré et les sous domaines y afférents pour son propre besoin, sans porter atteinte aux droits et aux intérêts des tiers.
6 – Le Titulaire est représenté par une personne physique, dite contact administratif, dûment mandatée à cet effet et établie au Maroc. Au cas où le Titulaire est une personne physique, il peut être lui-même le contact administratif.
7 – Le Titulaire reconnaît et convient que le contact administratif est autorisé par ses soins à agir à titre de mandataire du Titulaire dans le cadre de l’enregistrement et de la gestion du nom de domaine. En cas de différend entre le Titulaire et son contact administratif lors d’une opération de gestion d’un nom de domaine, la position du Titulaire prévaudra.
8 – Le Titulaire doit fournir à Golzak des adresses postale et électronique effectives le concernant, ainsi que des adresses postale et électronique effectives de son contact administratif.
9 – Le Titulaire doit s’assurer que tous les renseignements relatifs à l’enregistrement d’un nom de domaine, communiqués à Golzak, sont à jour, complets et exacts. Il est tenu d’en assurer la mise à jour immédiate en cas de changement les affectant. Le Titulaire est tenu de vérifier que les données publiées sur le « WHOIS » sont complètes et exactes, et de procéder sans délai aux mises à jour nécessaires auprès du Prestataire.
10 – Le Titulaire peut renouveler à tout moment son nom de domaine conformément à la décision de nommage. A l’expiration du nom de domaine, le Titulaire est tenu de renouveler son nom de domaine durant la période de grâce de renouvellement s’il souhaite le maintenir.
11 – A l’expiration d’un nom de domaine, Golzak peut le résilier au cas où le Titulaire ne procède pas au paiement des frais de renouvellement y afférent. A la fin de la période de grâce de renouvellement, le nom de domaine est supprimé par l’ANRT.
12 – Le Titulaire peut résilier son nom de domaine avant sa date d’échéance. Le nom de domaine dispose d’une période de grâce de résiliation durant laquelle le Titulaire peut procéder à son réenregistrement.
13 – Le Titulaire a le droit de demander le changement du Prestataire à tout moment, sous réserve du respect des dispositions de la décision de nommage et du présent contrat.
14 – Le Titulaire a le droit de transférer son nom de domaine à une autre personne, sous réserve du respect des termes de la décision de nommage et du présent contrat.
15 – Le Titulaire s’engage à se soumettre à la procédure alternative de résolution de litiges, et à toute décision de l’ANRT concernant le nom de domaine «.ma» enregistré.
16 – Le Titulaire doit s’assurer au moment de l’enregistrement d’un nouveau nom de domaine que ce dernier ne fait pas partie de la liste des termes reservés (voir référence)
7.2 Article 2 : Obligations et Droits du GOLZAK
1 – Golzak est tenu d’informer le Titulaire de l’expiration de son nom de domaine trente (30) jours avant sa date d’échéance, et lui permettre de renouveler son nom de domaine à tout moment, avant ou durant la période de grâce de renouvellement.
2 – Golzak doit procéder aux modifications relatives aux noms de domaine et aux Titulaires sur le Registre, à chaque fois que lesdites modifications lui sont communiquées par le Titulaire.
3 – A la résiliation du nom de domaine, Golzak est tenu d’en informer le Titulaire, en lui précisant la période de grâce de résiliation durant laquelle il peut récupérer le nom de domaine résilié à tout moment.
4 – Golzak est tenu de mettre à la disposition des Titulaires un site web comprenant impérativement ses coordonnées complètes et à jour. Il doit publier également, sur ce site, toutes les modifications apportées par l’ANRT aux dispositions réglementaires et aux procédures d’enregistrement et de gestion des noms de domaine.
5 – Golzak est tenu de porter à la connaissance du Titulaire toute information ou notification le concernant dès sa réception de la part de l’ANRT.
6 – Golzak doit informer sans délai le Titulaire concerné de tout gel, blocage ou suppression d’un nom de domaine par l’ANRT, en lui communiquant le motif tel que communiqué par cette dernière.
7 – A tout moment, et à la demande du Titulaire, Golzak est tenu de lui fournir gratuitement le(s) code(s) d’autorisation d’un ou de plusieurs noms de domaine, dans un délai de trois (3) jours à la réception de ladite demande.
8 – Golzak est tenu d’assister les Titulaires pour l’enregistrement, le renouvellement, la résiliation et le transfert des noms de domaine, ainsi que la mise à jour des informations y afférentes. Il est tenu d’apporter tout support nécessaire aux Demandeurs et Titulaires des noms de domaine en vue de renseigner correctement les informations requises.
9 – Golzak ne doit collecter, utiliser ou communiquer aucune donnée, personnelle ou autre, relative à un Titulaire, à des fins autres que celles prévues par l’enregistrement et la gestion des noms de domaine du Titulaire et ce, conformément aux dispositions réglementaires en vigueur. L’utilisation de ces données doit se faire en conformité avec la réglementation sur la protection des personnes physiques à l’égard du traitement des données à caractère personnel.
7.3 Article 3 : Règlement sur la Procédure Alternative de Résolution de Litiges du Domaine .ma
Conformément à la décision de nommage du domaine «.ma», le Règlement sur la Procédure alternative de résolution de litiges du domaine «.ma» est applicable aux noms de domaine «.ma» ayant trait à une marque de fabrique, de commerce ou de service protégée au Maroc Il régit la procédure alternative de résolution de litiges entre un requérant et un défendeur concernant un nom de domaine «.ma». Le règlement s’applique à l’ensemble des noms de domaine enregistrés auprès de l’ANRT. Le défendeur s’y soumet en acceptant les conditions de la décision de nommage.
Compléments.
- Le code d’autorisation d’un nom de domaine .ma est communiqué dans un délai de deux (2) jours ouvrables à compter de la demande, et les options de verrouillage sont désactivées.
- La revente ou la commercialisation de sous-domaines d’un nom de domaine .ma est interdite.
- Les litiges relatifs aux marques sont soumis à la procédure alternative de résolution des litiges administrée par l’OMPI.
- Les règles de l’ANRT applicables sont celles de la décision ANRT/DG/N°02/2024.
7.4 Références
8. Refund Policy
Effective 4 October 2026. This policy applies to services invoiced by GOLZAK UK LTD and by GOLZAK SARL AU (the company named on your invoice).
8.1 All sales are final
All transactions are final, including subscriptions, hosting plans, domain names, SSL certificates, add-ons, setup fees, website creation services and any other fees associated with Golzak. We do not offer refunds or credits, whatever the payment method, except as set out in section 3.
8.2 Immediate performance and withdrawal right
Our services are digital services that we start providing as soon as your payment is confirmed: we register the domain with the registry, provision the hosting account, issue the certificate or start the work. When you place an order you expressly ask us to start performing it immediately. If you are a consumer with a statutory right of withdrawal (for example under the UK Consumer Contracts Regulations 2013 or Moroccan Law 31-08 on consumer protection), you acknowledge that you lose this right once performance has begun or the service has been fully provided. Domain names are also registered to your specifications and cannot be returned to the registry.
8.3 When we do refund
- Billing errors: duplicate charges, or amounts charged in error by our systems, are refunded in full once verified.
- Service not delivered: if we cannot provide the service you paid for (for example a domain that is not available for registration), we refund the amount for that service.
- Mandatory law: nothing in this policy limits the rights you have under mandatory consumer law in your country of residence.
Approved refunds are made using the original payment method within 14 days. Refunds of bank transfers are made to an account in the payer’s name, and any bank fees are deducted.
8.4 Cancellation and renewals
You may cancel a subscription at any time from your client area. Cancellation stops future renewals. It does not give rise to a refund or credit for the current period, and the service stays active until the end of that period. You are responsible for disabling auto-renewal before the renewal date. Renewal fees for domain names are non-refundable once the renewal has been submitted to the registry.
8.5 Chargebacks
Please contact us before disputing a charge with your bank. If a chargeback is opened for a valid transaction, we may suspend the related services until the dispute is resolved.
8.6 Mobile applications
In-app purchases and subscriptions in the Golzak mobile applications are sold by GOLZAK UK LTD through Google Play or the App Store. Refunds are handled by the store under its own policies.
8.7 Contact
Billing questions: contact@golzak.com.
Payments in cryptocurrency. Where a refund is due, it is made in the same cryptocurrency, net of network fees.
Google Play purchases. Purchases made in our mobile apps are processed by Google Play. Google may grant refunds under its own policies, and these terms do not limit that.
8.8 Politique de remboursement
1. Ventes fermes et définitives. Toutes les transactions sont définitives : abonnements, hébergement, noms de domaine, certificats, options, frais de mise en service, création de sites et tous autres frais liés à Golzak. Aucun remboursement ni avoir n’est accordé, sauf dans les cas prévus au point 3.
2. Exécution immédiate. Nos services sont exécutés dès la confirmation du paiement. En passant commande, vous demandez expressément cette exécution immédiate. Lorsque la loi (notamment la loi n° 31-08 édictant des mesures de protection du consommateur) vous accorde un droit de rétractation, vous reconnaissez le perdre une fois l’exécution commencée. Les noms de domaine sont enregistrés à votre demande et ne peuvent pas être restitués au registre.
3. Cas de remboursement. Nous remboursons :
- les erreurs de facturation et les doubles paiements ;
- les services que nous n’avons pas pu fournir ;
- tout autre cas imposé par la loi applicable.
Le remboursement est effectué sous 14 jours, par le moyen de paiement d’origine.
4. Résiliation. La résiliation arrête les renouvellements. Elle ne donne droit à aucun remboursement de la période en cours.
5. Applications mobiles. Les achats effectués dans nos applications relèvent des politiques de Google Play ou de l’App Store.
